Shipping policy
At Family First Choice, we work with trusted suppliers to fulfil and dispatch orders directly to our customers. This allows us to offer a wide range of quality products while maintaining competitive pricing.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been successfully received.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During busy periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Delivery Times
Estimated delivery times are as follows:
United Kingdom
- Standard Delivery: 2–7 business days
Europe
- Standard Delivery: 5–15 business days
International Deliveries
- Standard Delivery: 7–21 business days
Please note that delivery times are estimates only and may vary depending on supplier location, courier services, customs processing, weather conditions, and other factors outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Product size and weight
- Supplier shipping rates
Any applicable shipping costs will be clearly displayed before you complete your purchase.
Multiple Shipments
As we work with multiple suppliers, items within the same order may be shipped separately and arrive at different times.
You may receive multiple tracking numbers and separate delivery notifications for a single order.
Tracking Information
Where tracking is available, customers will receive tracking details via email once the order has been dispatched.
Please allow up to 48 hours for tracking information to become active after dispatch.
Delayed Deliveries
While we make every effort to ensure timely delivery, we cannot guarantee delivery dates.
We are not responsible for delays caused by:
- Courier companies
- Customs inspections or clearance
- Severe weather conditions
- Public holidays
- Industrial action
- Events beyond our reasonable control
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
If an incorrect address is provided and the order has already been dispatched, we may be unable to amend the delivery details.
Additional shipping charges may apply if a parcel is returned and requires re-delivery.
Lost or Missing Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will investigate the matter with the supplier and courier service and work to resolve the issue as quickly as possible.
Customs, Duties and Taxes
For international orders, customs duties, taxes, and import charges may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.
Damaged Deliveries
If your order arrives damaged:
- Take photographs of the damaged item and packaging.
- Contact us within 48 hours of delivery.
- Include your order number and supporting photographs.
We will work with the supplier to arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Family First Choice
Email: sales@familyfirstchoice.co.uk
Website: www.familyfirstchoice.co.uk