Terms of service

Terms & Conditions

Last Updated: 19 June 2026

Introduction

Welcome to Family First Choice ("we", "us", "our"). These Terms & Conditions govern your use of our website, products, and services available through www.familyfirstchoice.co.uk.

By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have reached the age of majority in your jurisdiction.

  • You are legally capable of entering into binding contracts.

  • Any information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Services

We make every effort to ensure that product descriptions, images, specifications, and prices are accurate.

However:

  • Product colours may vary depending on your screen settings.

  • Product images are for illustrative purposes only.

  • We cannot guarantee that products will appear exactly as displayed on your device.

  • Product availability is subject to stock levels.

We reserve the right to modify, discontinue, or limit the sale of any product at any time without notice.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase products from Family First Choice.

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Correct pricing or product description errors.

  • Request additional verification before accepting an order.

An order is only accepted when we send an order confirmation email confirming dispatch or acceptance.

4. Pricing and Payment

All prices displayed on our website are in Pound Sterling (£) unless otherwise stated.

Prices:

  • May change without prior notice.

  • Exclude delivery charges unless otherwise specified.

  • May exclude customs duties or import taxes for international orders.

By providing payment information, you confirm that:

  • You are authorised to use the payment method provided.

  • The payment information supplied is accurate and complete.

  • You agree to pay all charges incurred.

5. Shipping and Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services;

  • Customs clearance;

  • Severe weather conditions;

  • Industrial action;

  • Events beyond our reasonable control.

Risk in the goods passes to you upon delivery to the shipping address provided.

6. Returns and Refunds

Our Refund Policy forms part of these Terms & Conditions.

You can view our Refund Policy here:

https://familyfirstchoice.co.uk/policies/refund-policy

Key points include:

  • Returns may be requested within 30 days of delivery.

  • Returned items must be unused, in their original condition, and in original packaging.

  • Proof of purchase may be required.

  • Certain products may be excluded from return eligibility.

  • Approved refunds will be issued to the original payment method.

Nothing in these Terms affects your statutory rights under UK consumer protection legislation.

7. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • The content of third-party websites.

  • Their privacy practices.

  • Their products or services.

Accessing third-party websites is entirely at your own risk.

8. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.

9. Customer Reviews and Feedback

If you submit reviews, comments, suggestions, testimonials, or feedback, you grant Family First Choice a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, publish, modify, and display such content for marketing and business purposes.

You confirm that:

  • You own or have permission to submit the content.

  • The content does not infringe any third-party rights.

  • The content is accurate and lawful.

We reserve the right to remove any content at our discretion.

10. Prohibited Uses

You agree not to use the website:

  • For unlawful purposes.

  • To transmit malicious software.

  • To interfere with website security.

  • To commit fraud.

  • To collect personal information without consent.

  • To infringe intellectual property rights.

  • To send spam or unsolicited communications.

We reserve the right to suspend or terminate access if these Terms are violated.

11. Limitation of Liability

To the fullest extent permitted by law, Family First Choice shall not be liable for:

  • Indirect or consequential losses.

  • Loss of profits.

  • Loss of business opportunities.

  • Loss of data.

  • Loss of revenue.

Our total liability in connection with any order shall not exceed the amount paid by you for that order.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

12. Disclaimer

All products, services, and website content are provided on an "as available" and "as is" basis.

We make no guarantee that:

  • The website will be uninterrupted.

  • The website will be error-free.

  • All information will always be accurate or complete.

To the fullest extent permitted by law, all implied warranties are excluded.

13. Indemnity

You agree to indemnify and hold harmless Family First Choice, its directors, employees, contractors, and affiliates from any claims, losses, damages, liabilities, and expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of any law or third-party rights.

14. Termination

We may suspend or terminate your access to the website at any time without notice if we believe these Terms have been breached.

Any provisions intended to survive termination shall remain in force.

15. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Changes will be posted on this page and become effective immediately upon publication unless otherwise stated.

Your continued use of the website following any changes constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Family First Choice

Email: sales@familyfirstchoice.co.uk

Website: www.familyfirstchoice.co.uk